Many of you will already know of this company especially this years successful
"IM austria team" and the great service they offer. When I heard of how good these guys were I booked my TT bike with them to go to the world champs in London in 3 weeks time.
When I called them to cancel the order as I cant make it, despite being outside the cancellation terms and conditions they decided, under the circumstances, to fully refund my costs!
With a "sorry but no" answer from the race entry (eu 220!!), the flights, tri suit cost, airport transfers, this was a very welcome bit of good news and above and beyond the kind of customer service you would expect.
These guys have made a lifelong fan out of me and I couldnt recommend them highly enough!!!!
If you are travelling with your bike, not only will they look after all the hassle but they care about their customers as well.